FAQ

Sizing

How to find my size?

You can find our size guide on the product page and select the closest size to your body measurements. If required, we also offer complimentary customisation as per your size and length.

For more help, please reach out to us at:

  • info@preetigusain.in
  • labelpreetigusain@gmail.com

If a product or my size is not in stock, when will it be available again?

If the item you would like to purchase is not available, we kindly invite you to contact us to confirm the tentative availability.

How can I customise an order?

You can customise any order by size, colour, neck depth, or garment length (sale pieces cannot be customised).

  • An additional charge of ₹3000 will be applied for custom colour requests.
  • Email us your personal measurements, specific requirements, and your Preeti Gusain order number at:
    • info@preetigusain.in
    • labelpreetigusain@gmail.com

To customise a garment by design, please contact us via email or WhatsApp before placing your order.

Returns & Exchanges

What is your Return & Exchange Policy?

Return Policy: Once an order is placed, we are unable to alter or cancel it at this time. Currently, we do not accept returns or issue refunds.

We can offer a one-time size exchange for non-customised orders, and alterations for customised orders in the same garment.

  • Orders placed via standard sizing are eligible for a size exchange within 4 days from delivery.
  • Minimal alterations on the original order can be claimed within 30 days from delivery.

Customised orders (by size or length) are only eligible for alterations.

How do I register my exchange?

To request a size exchange, log in to your profile on our website and raise a return request.

You can also email us with your Preeti Gusain order number and relevant details at:

  • info@preetigusain.in
  • labelpreetigusain@gmail.com

Our team will assist you with the pickup and exchange process.

A shipping fee of INR 500 will be charged for pickup and delivery of the exchange.

Please ensure the item is unused, in original packaging, and with tags attached.

Why was my exchange request not approved?

Your order may be ineligible for exchange due to the following:

  1. More than 4 days have passed since delivery.
  2. Item has been used or worn.
  3. The order was customised (length or personal measurements).
  4. The item was purchased during a clearance sale.
  5. A previous exchange has already been made.
  6. The order was placed via international shipping.

Can I exchange my order for a different product?

No, we do not offer product style exchanges. Only a one-time size exchange is allowed.

What should I do if my parcel arrived damaged?

Please contact our customer service team immediately. Ensure you:

  • Take photos of the package
  • Record an unpacking video
  • Keep the package for inspection

Can I exchange a sale article?

All clearance sale items are final sale and are not eligible for return or exchange.

Can I exchange an international order?

Yes, exchanges are possible for international orders. However:

  • Shipping costs for return and re-delivery must be borne by the customer.
  • Email us within 7 working days of delivery for exchange requests.

No design exchanges or refunds are offered.

Shipping & Deliveries

What modes of shipping do you offer in India?

  • Standard Shipping (India): Free (10–12 business days)
  • Express Shipping (India): INR 1,000 (3 business days)
  • Local Delivery (Delhi/NCR): INR 500 (within 4 business days)

For urgent deliveries, please contact us via email or WhatsApp in advance.

International Shipping

We offer worldwide shipping. Select your country at checkout.

  • Shipping Fee: INR 3,000 (excluding USA)
  • USA Shipping Fee: INR 4,500
  • Free shipping on orders above INR 50,000

Customs duties/taxes are not included and must be paid by the customer.

What happens if I fail to accept my partially paid order?

Once your order is packed, you will receive real-time tracking updates via email, SMS, and WhatsApp from our courier partner, Shiprocket.

Payments

What are the available modes of payment?

We accept all major credit/debit cards, UPI, and other payment methods via Razorpay Secure and PhonePe for domestic and international orders.

Why was my payment denied?

Please contact your bank if your payment was declined or cancelled.

Where can I find my invoice?

Your invoice is available in the "Order History" section of your account. If you checked out as a guest, it will be emailed to you. Please check your spam/junk folder as well.

Account

How do I create a PREETI GUSAIN account?

Click on “My Profile” at the top right corner of the website. Enter your details and create a password. You can also create an account during checkout.

What are the benefits of creating an account?

An account allows for faster checkout, order tracking, and secure storage of your order history, billing, and shipping details.

Your password ensures that only you can access your account information.